Last updated · 02 May 2026
Refunds.Here when paid tiers go live.
Paid tiers are not yet active
HireEx is currently in pre-launch. There is no public free tier and no paid plan yet, and no payment processor is wired in. If you have not been charged for HireEx, this policy does not apply to you because there is nothing to refund.
What happens at launch
When paid tiers (Plus and Pro) go live, this page will be replaced with the full refund policy — the right-of-withdrawal window for EU/UK customers, the payment processor’s name and dispute portal, the documentation we may ask for, and the timelines you can plan around. We will also email anyone with an active paid subscription before the policy takes effect.
Got a billing question now?
If you believe you were charged in error or you have a question about a future paid tier, email [email protected] and we’ll respond within five business days.
Statutory rights
Nothing in this policy waives statutory consumer rights you may hold under the law of your country of residence (e.g. EU Directive 2011/83/EU for EU customers). The full refund policy — with governing law and a named payment processor — will be published before paid tiers go live.